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FAQ

Frequently Asked Questions

Am I allowed to find my own specialist?

If you currently have a specialist that you are seeing, we are happy for you to continue. Please do let us know so that we can update our records accordingly.

Can I also do a visual acuity check?

You may check with the optical centre, however, there may be additional charges levied by the optical centre.

Are there any age restrictions to sign up?

21 years old and above.

How do I register?

You may fill up the sign up form online. Alternatively, you may call us at 1800-393-8377

Are there any physical outlets for me to register if I do not wish to register online?

Please call us at 1800-393-8377 so that we can assist you further.

How to I refer someone?

Your friend needs to fill in your name and contact number in the referred by box at our sign up page.

What are the benefits given if I were to refer a friend?

You will be given a referral fee of $10 cash after your friend has registered and paid successfully. Payment will be done via bank transfer to the referrer at the end of the month upon request via email to contact@eyetess.com

How can payment be made?

Only Paypal, VISA, Mastercard and Amex are accepted online. For cash or cheque payments, please drop by our office at International Plaza.

When will I be notified after making payment?

You will be notified immediately once payment is successful.

If I do not own a card, can I make cash payment at the optical centres?

Cash payment is only accepted at our office located at International Plaza.

Do I have to make any other payments after signing up for a membership?

Yes, subsequent eye screenings after the first will be priced at $20.

Where do I make the payment of $20 for my subsequent eye screening?

Payment can be made via Paypal online at our website. Alternatively, you can make cash or cheque payment at our office.

Will there be any discounts/privileges if I own a subsidiary card? e.g. PAssion card, NTUC card.

Currently there are no discounts but we will be seeking for partners to provide better benefits.

When can I go to the optical centre after payment has been made?

You can go at your convenience.

Which optical centres can I go to?

You can go to any optical centres that has partnered with us. For more information please go to our partners page.

Will I be issued a membership card/ any membership identification to prove that I am a member of Eyetess at the optical centre?

For your convenience, you can just provide your name and contact number and tell the staff in charge that you have signed up with Eyetess. Alternatively, you can also produce your confirmation of payment at the optical centre for verification.

Will my particulars be disclosed to other parties or vendors e.g. the optical centres/ specialist?

All particulars are and will be under the Singapore Personal Data Protection Act. We will only disclose your name, email address and contact number to optical centres and specialists for identity verification.

Will Eyetess contact me for any promotional packages/ updates/ newsletters?

There will be an option button for you to select on the sign up form if you would like to receive newsletters from us. You may opt yes or no.

What is Eyetess?

We are a Singapore company that places eye health as one of the priorities in health checks. We partner with optical centres with Fundus cameras to take eye fundus photographs. We then grade to determine if the person is free from the following four major eye diseases: 1. Diabetic Retinopathy (DR) 2. Cataract 3. Age Related Macular Degeneration (AMD) 4. Glaucoma These diseases may cause severe eyesight problems and even blindness.

What will be done during the eye screening?

Your eyes will be photographed using the fundus camera. This procedure only takes about 5 minutes, and there will not be any pupil dilation eye drops utilised.

When will I know the results after getting my eyes photographed?

We will notify you by 7 working days after you have taken your eye photographs.

What will my results show?

The eye screening results will classify your eye as normal (free from four major eye diseases) or not normal. For normal results, we will remind you for another eye screening 6 months later. For not normal results, we will arrange for an appointment for you to visit our specialist for further diagnosis/treatment.

Who are the specialists included in your panel?

We will inform you after arranging an appointment. Our specialists are experienced with many years in the ophthalmology field. If the appointment we have arranged is not suitable for you, you may wish to call them to make changes.